Effective Date: July 2025

Last Updated: July 2025

Ocean Retreat (hereinafter referred to as "we," "us," or "our") is committed to protecting your privacy and handling your personal data with the utmost care and responsibility. This Privacy Policy outlines how we collect, use, store, and protect your information across all services, websites, and platforms operated by Ocean Retreat.

By using our services, you agree to the practices described in this policy.

1. Scope of Policy

This policy applies to all individuals and organizations interacting with Ocean Retreat, including but not limited to:

- Individual travelers

- Travel agents and B2B partners

- Corporate clients

- Website users

2. Information We Collect

We may collect and process the following categories of data:

·       a) Personal Information

- Full Name

- Email address

- Contact number

- Residential address

- Travel documents (passport, visa)

- Travel preferences and history

·       b) Business Information (for B2B Clients)

- Company name

- Business address

- Contact person and designation

- Booking and payment history

·       c) Digital & Analytical Data

- IP address and geolocation

- Browser type and device information

- Website behavior via cookies and analytics tools

- Inquiry and form submission data

3. Purpose of Data Collection

Your data is collected to:

- Process travel bookings and manage reservations

- Communicate confirmations, updates, and support

- Customize services and improve user experience

- Manage contracts and relationships with B2B partners

- Send promotional offers, only where consent is given

- Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process personal data on the following grounds:

- Your consent

- Performance of a contract (e.g., travel bookings)

- Compliance with legal obligations

- Legitimate interests (e.g., service improvement, fraud prevention)

5. Data Sharing & Disclosure

We may share your information only with:

- Hotels, airlines, local partners, and service providers as necessary to fulfill bookings

- Legal or regulatory bodies when required by law

- Authorized Ocean Retreat employees or agents

- Payment processors or accounting systems (with confidentiality agreements)

We do not sell, rent, or trade your personal data to third parties.

6. Data Security & Retention

We employ technical and organizational safeguards to protect your data from unauthorized access, alteration, or disclosure.

- Data is retained only as long as necessary to fulfill its purpose or comply with applicable laws.

- Sensitive documents (e.g., passports) are stored securely and permanently deleted once no longer required.

7. Your Rights

You have the right to:

- Access the personal data we hold about you

- Request correction or deletion of your data

- Withdraw consent for data processing (where applicable)

- Object to or restrict certain types of processing

- Lodge a complaint with the appropriate data protection authority

To exercise your rights, please email us at: marketing@oceanretreat.in

8. Cookies & Tracking Technologies

We use cookies and analytics tools (such as Google Analytics) to understand user behavior and enhance website performance. You can manage cookie preferences via your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., hotels, payment gateways). We are not responsible for their privacy policies or practices.

10. Policy Updates

We may revise this Privacy Policy to reflect changes in legal, regulatory, or operational requirements. Updated versions will be posted on our website with the revised date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Ocean Retreat

📍 4th Floor, 406 RAJSHREE CENTRE, Sayajiganj, Vadodara, Gujarat – 390005

📧 Email: marketing@oceanretreat.in

📞 Phone: +91 98252 17523